There are two ways you can reset a forgotten password. The first one is directly in the Spinoco app and the other is through the Spinoco website. From the mobile app From the app login screen, tap Forgot password?. Enter your email and tap Confirm. An email is sent to your login email address to set a new password. Open the email and click the Set...

Use this guide to sign in to the Spinoco desktop app for the first time. Before you begin Before you sign in to the app, make sure you have an email invitation from your Digital Front Office administrator or team leader. You need this to create your password. Your username is your email address, which is the same email address where you’ll receive y...

Monitoring provider and trunk statuses allows you to spot connectivity problems and keep communication running smoothly. Use this guide to learn how you can monitor trunk and provider statuses as a service provider. Click Settings. Select the phone settings icon. Click Providers. Status indicates the connectivity state of a user’s line. Red: Indicat...

Spinoco makes handling emails easy by automatically turning them into tasks—so you don’t have to create or track them yourself. This keeps everything organized and ensures nothing slips through the cracks. Email tasks are especially useful for shared inboxes such as support, sales, or customer service. Use this guide to learn how to manage email tas...

Incoming calls appear based on your device’s standard interface when supported. iOS users see the native iOS call interface, while Android users see a call notification that may look different from the native Android call interface. Answer a call on iOS device When a call comes in, Spinoco Audio appears at the top of the screen. Answer the call as y...

Use this guide to download and log in to the Spinoco mobile app for the first time. Before you begin Before you download or log in to the app, make sure you have an email invitation from your Spinoco administrator or team leader. You need this to create your password. Your username is your email address, which is the same email address where you’ll ...

Updating a team member’s skills is simple and efficient—allowing you to quickly assign the right skills to the right people. Use this guide to learn how to assign skills to existing users. Tap Team. Tap the desired user. Tap the edit icon . Tap Select skills. Tap to select the desired skills and tap Confirm. Tap Update user.  ...

Put a call on hold to pause the conversation without disconnecting. This lets you step away or consult with someone before resuming the call. While on an active call, tap Hold to pause the call. On hold, music plays. Tap Resume to continue the conversation.    ...

  Your status appears at the top of the  Home  screen just below your name. To change your status, simply tap the  drop-down arrow and select the status you’d like to change it to. Available statuses: Ready  – Indicates that you are actively working and available to receive new calls, chats, emails, or any other assignments. Busy  – Used when taking...

Configuring the Messenger integration as a service provider is simple—allowing you to tailor response times and settings as desired. Use this guide to learn how to configure the Messenger integration as a service provider. Note: To configure the Messenger integration as a service provider, the end-user admin must first authorize the integration. Cli...

Authorizing your Gmail integration is simple and secure—enabling secure connectivity through Spinoco’s Mail Gateway for seamless email management. Use this guide to learn how to authorize your Gmail integration as an administrator. Click Settings. Select the mobile icon. Click the plus icon. Choose Mail Gateway. Enter an applicable Label. Complete t...

Configuring the Outlook and Gmail integration as a service provider gives you control to adjust email settings, response times, and task assignments as needed. Use this guide to learn how to configure the Outlook and/or Gmail integrations as a service provider. Note: To configure the Outlook and Gmail integration as a service provider, the end-user ...

  The Spinoco app is built for simplicity and ease of use, helping small businesses stay connected and organized. This guide provides an overview of the app’s main interface elements to help you get started quickly. Home Upon login, you’re on the home page where you see the following: User card - At the top is your user card, which includes your pro...

Authorizing your Outlook integration is simple and reliable—providing secure connectivity through Spinoco’s Mail Gateway for seamless email management. To properly authorize the Outlook integration, you must manage your account’s IMAP and Authenticated SMTP settings within the Microsoft 365 admin center. For more information on configuring SMTP sett...

Managing your customers’ teams is quick and straightforward—whether you’re inviting new members, updating details, or removing users who no longer need access. With just a few clicks, you can add essential information and make changes as needed. Use this guide to learn how to invite, edit, and delete team members as a service provider, helping to ke...

Handling calls through the desktop app is simple and streamlined—whether you’re answering a call, making a call, or following up. With quick access to hold, transfer, and keypad options, you can manage every conversation without breaking your workflow. After the call, it’s easy to review recordings, check the transcript, or create a follow-up task—k...

Spinoco makes managing chat conversations simple by automatically turning them into tasks, so you never have to track them manually. You reply directly within the task, and your message is instantly sent through the chat channels you’ve integrated, such as WhatsApp or Messenger. No need to switch between apps—everything stays in one place, keeping c...

Authorizing your Messenger integration is quick and straightforward—giving you seamless access to manage your company’s Facebook inboxes through the Spinoco Messenger application. Use this guide to learn how to authorize your Messenger integration as an administrator. Click Settings. Select the mobile icon. Click the plus icon. Choose Messenger Inte...

Accessing tenant accounts as a service provider enables you to quickly search for and manage accounts as needed. Use this guide to learn how to search for and access your tenants as a service provider. Sign in to your Spinoco account. Click the down arrow next to the Spinoco icon and select Sign Into . In the Search Accounts field, enter the name of...

Managing your team is quick and straightforward—whether you’re inviting new members, updating details, or removing users who no longer need access. With just a few taps, you can add essential information and make changes as needed. Use this guide to learn how to invite, edit, and delete team members, keeping your user list accurate and up to date. I...

  Connecting with your customers is made easier with simple task management. Here's a breakdown of how it works: Task creation: Tasks are automatically created when a customer reaches out, whether through phone, email, chat, or other channels. Task assignment: The task is assigned to the right person based on their skills (like tech support or sales...

  You can install the Spinoco application directly on your Mac desktop device. Go to https://www.spinoco.com/en/for-existing-users. Depending on your Mac’s system, click to download either the MacOS (Intel) or MacOS (Apple Silicon) version. For details on how to identify your computer’s operating system, see this article. Once the download has compl...