Put a call on hold to pause the conversation without disconnecting. This lets you step away or consult with someone before resuming the call. While on an active call, tap Hold to pause the call. On hold, music plays. Tap Resume to continue the conversation.    ...

Incoming calls appear based on your device’s standard interface when supported. iOS users see the native iOS call interface, while Android users see a call notification that may look different from the native Android call interface. Answer a call on iOS device When a call comes in, Spinoco Audio appears at the top of the screen. Answer the call as y...

  The Spinoco app is built for simplicity and ease of use, helping small businesses stay connected and organized. This guide provides an overview of the app’s main interface elements to help you get started quickly. Home Upon login, you’re on the home page where you see the following: User card - At the top is your user card, which includes your pro...

  Your status appears at the top of the  Home  screen just below your name. To change your status, simply tap the  drop-down arrow and select the status you’d like to change it to. Available statuses: Ready  – Indicates that you are actively working and available to receive new calls, chats, emails, or any other assignments. Busy  – Used when taking...

  Connecting with your customers is made easier with simple task management. Here's a breakdown of how it works: Task creation: Tasks are automatically created when a customer reaches out, whether through phone, email, chat, or other channels. Task assignment: The task is assigned to the right person based on their skills (like tech support or sales...

Use this guide to download and log in to the Spinoco mobile app for the first time. Before you begin Before you download or log in to the app, make sure you have an email invitation from your Spinoco administrator or team leader. You need this to create your password. Your username is your email address, which is the same email address where you’ll ...

  There are two ways you can reset a forgotten password. The first one is directly in the Spinoco app and the other is through the Spinoco website. From the mobile app From the app login screen, tap Forgot password?. Enter your email and tap Confirm. An email is sent to your login email address to set a new password. Open the email and click the Set...