Monitoring provider and trunk statuses allows you to spot connectivity problems and keep communication running smoothly.

Use this guide to learn how you can monitor trunk and provider statuses as a service provider.

1. Click Settings.
2. Select the phone settings icon.
3. Click Providers.



4. Status indicates the connectivity state of a user’s line.
1. Red: Indicates a technical issue or that the user is not logged in to the Spinoco/Digital Front Office application; the user cannot receive calls in a red status. Note: Go to Communication and locate the user to check their availability status within the application. If the user shows as active, but their status is red, this indicates a technical issue.
2. Green: No technical issues, and the user is logged in to the Spinoco/Digital Front Office application; the user can properly receive calls.
5. Click Log to view a basic overview of the user’s status history.

If issues persist or you are unable to diagnose trunk and provider status, contact Spinoco.