Incoming calls appear based on your device’s standard interface when supported. iOS users see the native iOS call interface, while Android users see a call notification that may look different from the native Android call interface.

Answer a call on iOS device

1. When a call comes in, Spinoco Audio appears at the top of the screen.
2. Answer the call as you normally would on your device. 
3. Once the call connects, the Spinoco app opens automatically.
4. Tap the live call to access additional options, such as:
• Hold – Plays hold music for the caller.
• Keypad – Opens the dial pad so you can enter numbers during the call.
• Transfer – Sends the call to another team member.
• Phone – Switches between your phone’s earpiece, speaker, or Bluetooth device.
• Mic – Mutes or unmutes your microphone during the call.
5. To end the call, tap Release.

Answer a call on Android device

1. When a call comes in, Spinoco Audio appears at the top of the screen.
2. Answer the call as you normally would on your device. 
3. Once the call connects, the Spinoco app opens automatically.
4. Tap the live call to access additional options, such as:
• Hold – Plays hold music for the caller.
• Keypad – Opens the dial pad so you can enter numbers during the call.
• Transfer – Sends the call to another team member.
• Phone – Switches between your phone’s earpiece, speaker, or Bluetooth device.
• Mic – Mutes or unmutes your microphone during the call.
5. To end the call, tap Release.