|
Name of the source |
Description |
| messenger.messages.incoming.count | The count of all incoming messages via Messenger - all individual messages received via the channel. |
| messenger.messages.outgoing.count | The count of all outgoing messages via Messenger - all individual messages sent via the channel. |
| messenger.task.queued.time | The length of time that messages received via the Messenger channel spent waiting in the queue. |
| messenger.tasks.completed.count | The number of Messenger tasks (conversations) that were completed. |
| messenger.tasks.completed.duration | The total time Messenger tasks (conversations) took to resolve. It starts from the moment the first message is received and ends when the conversation is closed. |
| messenger.tasks.created.count | The number of Messenger tasks (conversations) that were created. |
| messenger.tasks.first-response.duration | The length of time that conversations received via the Messenger channel waited before getting the first response from an operator. |
| messenger.tasks.not-completed.count | The number of not completed Messenger tasks (conversations). These are tasks that were not closed yet. |
| messenger.tasks.offered.count | The number of all Messenger tasks (conversations) that were offered to others by an operator. |
| messenger.tasks.unassigned.count | The number of all Messenger tasks (conversations) that are not assigned to a specific operator. |
| messenger.tasks.work.duration | The total time operators spent working on Messenger tasks (conversations). It starts from the time the operator is first assigned the task, and ends when the task is closed. |
Statistical Sources - Messenger
Information about all the statistical sources related to the Messenger channel.
Super Administrator
Zuzana Perecz
Updated at March 28th, 2023