Subcategories

• Adding a Hardware Phone

  1) Ensure that your phone is compatible with the Spinoco application. 2) Make sure the HW phone is connected to...

  November 11th, 2020 1615 views 3 likes
• List of Compatible Hardware Phones

  Compatible Yealink Devices Yealink CP960 Yealink T19P E2 Yealink T21P E2 Yealink T23G Yealink T23P Yealink T30P Yealink T31 Yealink...

  November 11th, 2020 2782 views 0 likes
• Setting Up User Licenses

  To view an existing user's license, or create a new user, navigate to the Team tab. If you do not...

  February 15th, 2021 2451 views 0 likes
• Setting up Android SMS Gateway

  To set up an Android SMS Gateway to work with Spinoco, you will need the following:  a SIM card enabled...

  January 3rd, 2022 1775 views 0 likes
• Adding an Email Account to Spinoco

  To connect a new email account to Spinoco or to edit an existing account, select the "Settings" tab. If you...

  April 7th, 2022 1484 views 0 likes
• Creating an Email Template

  For any repetitive customer queries, your agents will appreciate the ease with which they can use email templates in Spinoco....

  April 26th, 2022 1421 views 0 likes
• Feedback In Spinoco

  Thanks to Feedback in Spinoco, you can ask your clients directly for Feedback on your performance, whether Feedback on your...

  May 31st, 2022 1530 views 0 likes
• Creating Feedback Form

  To create a feedback form, start by navigating to the Feedback Form section in Spinoco, and hit the blue plus...

  May 31st, 2022 2351 views 0 likes
• Creating Feedback Procedures and Rules

  To start sending Feedback to your clients after communication is carried out in Spinoco, you can create Feedback Procedures that...

  May 31st, 2022 2146 views 0 likes
• Creating Feedback Reports

  Before analyzing feedback data in Spinoco, you will need to create some feedback reports. Luckily, creating feedback reports is simple....

  June 10th, 2022 2358 views 0 likes
• Filtering Tasks With Feedback

  If you want to review the specific tasks (whether these are calls or emails) that have received feedback, you can...

  June 10th, 2022 2038 views 0 likes
• Deactivating and Reactivating a User in Spinoco

  To view an existing user's license, or create a new user, navigate to the Team tab. If you do not...

  October 25th, 2022 960 views 0 likes
• Real-time Call Listening

  As a team leader or administrator, you can listen to your colleagues' phone calls in real-time.  To start listening to...

  March 20th, 2023 1059 views 0 likes
• Statistical Sources

  Whenever you work with Spinoco statistics, to look at the correct data, you need an understanding of the different statistical...

  March 24th, 2023 910 views 1 likes
• Statistical Sources - Calls

  Sources for Incoming Calls Name of the source Description calls.incoming.after-work.internal.time Time spent in the pre-defined after-call timeout for internal (within...

  March 24th, 2023 1393 views 0 likes
• Statistical Sources - Chat

  Name of the source Description chat.messages.incoming.count The count of all incoming messages via Chat - all individual messages received via...

  March 24th, 2023 1268 views 0 likes
• Statistical Sources - Apple Messages for Business

  Name of the source Description abc.messages.incoming.count The count of all incoming messages via Apple Messages for Business - all individual...

  March 24th, 2023 1319 views 1 likes
• Statistical Sources - Emails

  Name of the source Description email.messages.incoming.count The total number of incoming individual email messages. email.messages.outgoing.count The total number of outgoing...

  March 24th, 2023 1286 views 1 likes
• Statistical Sources - Feedback

  Name of the source Description feedback.completed.count The total count of received completed feedbacks. feedback.rating.count The total count of the individual...

  March 24th, 2023 1130 views 0 likes
• Statistical Sources - Messenger

  Name of the source Description messenger.messages.incoming.count The count of all incoming messages via Messenger - all individual messages received via...

  March 24th, 2023 1238 views 0 likes
• Statistical Sources - Missed Calls

  Name of the source Description missed-call.task.closed.called-back.completed.time The total duration it took for missed calls to be resolved by calling the...

  March 24th, 2023 1300 views 0 likes
• Statistical Sources - SMS

  Name of the source Description sms.task.count The total number of SMS tasks created (incoming or outgoing messages). sms.task.received.closed.count The total...

  March 24th, 2023 1265 views 0 likes
• Statistical Sources - Tasks

  Name of the source Description tasks.completed.count The total number of completed tasks. tasks.completed.duration The total duration it took for tasks...

  March 24th, 2023 1288 views 0 likes
• Call-Through Feature & Setup

  The call-through feature is useful when your mobile internet connection isn't entirely reliable, when you struggle with your WiFi connection...

  March 28th, 2023 1537 views 0 likes
• Statistical Sources - Users

  Name of the source    Description    active.users The number of users currently in an active (green) status. users.after.work The...

  May 11th, 2023 1190 views 0 likes
• How To Invite an Existing User to a Second Spinoco Instance

  Occasionally, some of your colleagues might need access to multiple Spinoco instances. This is typically the case when, for example,...

  September 18th, 2023 713 views 0 likes
• How To Install Spinoco on Windows

  To start the installation process, you must first download the Spinoco Application from the Spinoco website. Navigate to https://spinoco.com/en/for-existing-users. Click...

  January 19th, 2024 1424 views 0 likes
• How to Install Spinoco on iOS

  To start the installation process, you must first download the Spinoco Application from the Apple App Store. Navigate to https://spinoco.com/en/for-existing-users...

  January 20th, 2024 808 views 0 likes
• How to Install Spinoco on Android

  To start the installation process, you must first download the Spinoco Application from the Google Play Store. Navigate to https://spinoco.com/en/for-existing-users...

  January 20th, 2024 816 views 0 likes
• Managing Calendars for your Voice Applications

  To start managing your voice application calendar, open the editing view of your voice application by navigating to the “Settings”...

  January 24th, 2024 1181 views 0 likes
• Generate an API Token for a User

  To generate the API key, navigate to the Team Screen in Spinoco, select the Settings tab, and select the user...

  April 4th, 2024 1356 views 1 likes
• Setting Up a Play Profile

    To create a new Play profile, navigate to the Settings Tab and select the Play tab on the left-hand...

  April 14th, 2024 816 views 0 likes
• Set Up Teams Shifts Integration in Spinoco

  If you have not yet done so, please first set up your desired shifts in MS Teams. A short tutorial...

  May 23rd, 2024 1086 views 0 likes
• Set Up Teams Shifts Integration in MS Teams

  To start setting up the integration, navigate to the Teams Shifts interface and select the relevant Team for which you...

  May 23rd, 2024 1106 views 0 likes
• Running Spinoco in "Log" Mode on Windows

  To run Spinoco in logging mode, you will need to modify the shortcut that is used to turn on Spinoco. ...

  August 27th, 2024 676 views 0 likes
• How to Create Chat Templates

  To modify chat templates, first ensure that you have access to the “Workspace” tab and the permission to modify and...

  September 15th, 2024 821 views 0 likes
• How to Integrate Messenger (Meta, Facebook) with Spinoco

  Before you begin, please ensure your business page belongs to a Business Portfolio. To create a new Business Portfolio, you...

  November 24th, 2024 625 views 0 likes
• How to Integrate WhatsApp with Spinoco

  Prerequisites: Before you start, ensure you have the following:  A Facebook account with log in information A Facebook business portfolio...

  December 4th, 2024 700 views 0 likes
• How to Change a User's Team

  To change the team membership for a particular user, first navigate to the Team Screen. Within the team Screen, select...

  October 28th, 2025 147 views 0 likes
• Authorize Messenger integration

  Authorizing your Messenger integration is quick and straightforward—giving you seamless access to manage your company’s Facebook inboxes through the Spinoco...

  September 29th, 2025 195 views 0 likes
• Authorize Outlook integration

  Authorizing your Outlook integration is simple and reliable—providing secure connectivity through Spinoco’s Mail Gateway for seamless email management. To properly...

  September 29th, 2025 151 views 0 likes
• Authorize Gmail integration

  Authorizing your Gmail integration is simple and secure—enabling secure connectivity through Spinoco’s Mail Gateway for seamless email management. Use this...

  September 30th, 2025 163 views 0 likes