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1) Ensure that your phone is compatible with the Spinoco application. 2) Make sure the HW phone is connected to...
November 11th, 2020 662 views 2 likes
Compatible Yealink Devices Yealink CP960 Yealink T19P E2 Yealink T21P E2 Yealink T23G Yealink T23P Yealink T30P Yealink T31 Yealink...
November 11th, 2020 1188 views 0 likes
To view an existing user's license, or create a new user, navigate to the Team tab. If you do not...
February 15th, 2021 1023 views 0 likes
To set up an Android SMS Gateway to work with Spinoco, you will need the following: a SIM card enabled...
January 3rd, 2022 627 views 0 likes
To connect a new email account to Spinoco or to edit an existing account, select the "Settings" tab. If you...
April 7th, 2022 554 views 0 likes
For any repetitive customer queries, your agents will appreciate the ease with which they can use email templates in Spinoco....
April 26th, 2022 613 views 0 likes
Thanks to Feedback in Spinoco, you can ask your clients directly for Feedback on your performance, whether Feedback on your...
May 31st, 2022 604 views 0 likes
To create a feedback form, start by navigating to the Feedback Form section in Spinoco, and hit the blue plus...
May 31st, 2022 810 views 0 likes
To start sending Feedback to your clients after communication is carried out in Spinoco, you can create Feedback Procedures that...
May 31st, 2022 726 views 0 likes
Before analyzing feedback data in Spinoco, you will need to create some feedback reports. Luckily, creating feedback reports is simple....
June 10th, 2022 925 views 0 likes
If you want to review the specific tasks (whether these are calls or emails) that have received feedback, you can...
June 10th, 2022 715 views 0 likes
October 25th, 2022 267 views 0 likes
As a team leader or administrator, you can listen to your colleagues' phone calls in real-time. To start listening to...
March 20th, 2023 332 views 0 likes
Whenever you work with Spinoco statistics, to look at the correct data, you need an understanding of the different statistical...
March 24th, 2023 288 views 1 likes
Sources for Incoming Calls Name of the source Description calls.incoming.after-work.internal.time Time spent in the pre-defined after-call timeout for internal (within...
March 24th, 2023 536 views 0 likes
Name of the source Description chat.messages.incoming.count The count of all incoming messages via Chat - all individual messages received via...
March 24th, 2023 423 views 0 likes
Name of the source Description abc.messages.incoming.count The count of all incoming messages via Apple Messages for Business - all individual...
March 24th, 2023 417 views 0 likes
Name of the source Description email.messages.incoming.count The total number of incoming individual email messages. email.messages.outgoing.count The total number of outgoing...
March 24th, 2023 423 views 1 likes
Name of the source Description feedback.completed.count The total count of received completed feedbacks. feedback.rating.count The total count of the individual...
Name of the source Description messenger.messages.incoming.count The count of all incoming messages via Messenger - all individual messages received via...
March 24th, 2023 383 views 0 likes
Name of the source Description missed-call.task.closed.called-back.completed.time The total duration it took for missed calls to be resolved by calling the...
March 24th, 2023 482 views 0 likes
Name of the source Description sms.task.count The total number of SMS tasks created (incoming or outgoing messages). sms.task.received.closed.count The total...
March 24th, 2023 428 views 0 likes
Name of the source Description tasks.completed.count The total number of completed tasks. tasks.completed.duration The total duration it took for tasks...
March 24th, 2023 510 views 0 likes
The call-through feature is useful when your mobile internet connection isn't entirely reliable, when you struggle with your WiFi connection...
March 28th, 2023 420 views 0 likes
Name of the source Description active.users The number of users currently in an active (green) status. users.after.work The...
May 11th, 2023 406 views 0 likes
Occasionally, some of your colleagues might need access to multiple Spinoco instances. This is typically the case when, for example,...
September 18th, 2023 204 views 0 likes
To start the installation process, you must first download the Spinoco Application from the Spinoco website. Navigate to https://spinoco.com/en/for-existing-users. Click...
January 19th, 2024 273 views 0 likes
To start the installation process, you must first download the Spinoco Application from the Apple App Store. Navigate to https://spinoco.com/en/for-existing-users...
January 20th, 2024 171 views 0 likes
To start the installation process, you must first download the Spinoco Application from the Google Play Store. Navigate to https://spinoco.com/en/for-existing-users...
January 20th, 2024 187 views 0 likes
To start managing your voice application calendar, open the editing view of your voice application by navigating to the “Settings”...
January 24th, 2024 288 views 0 likes
To generate the API key, navigate to the Team Screen in Spinoco, select the Settings tab, and select the user...
April 4th, 2024 325 views 0 likes
To create a new Play profile, navigate to the Settings Tab and select the Play tab on the left-hand...
April 14th, 2024 198 views 0 likes
If you have not yet done so, please first set up your desired shifts in MS Teams. A short tutorial...
May 23rd, 2024 219 views 0 likes
To start setting up the integration, navigate to the Teams Shifts interface and select the relevant Team for which you...
May 23rd, 2024 256 views 0 likes
To run Spinoco in logging mode, you will need to modify the shortcut that is used to turn on Spinoco. ...
August 27th, 2024 53 views 0 likes
To modify chat templates, first ensure that you have access to the “Workspace” tab and the permission to modify and...
September 15th, 2024 73 views 0 likes