|
Name of the source |
Description |
| abc.messages.incoming.count | The count of all incoming messages via Apple Messages for Business - all individual messages received via the channel. |
| abc.messages.outgoing.count | The count of all outgoing messages via Apple Messages for Business - all individual messages sent via the channel. |
| abc.task.queued.time | The length of time that messages received via the Apple Messages for Business channel spent waiting in the queue. |
| abc.tasks.completed.count | The number of Apple Messages for Business tasks (conversations) that were completed. |
| abc.tasks.completed.duration | The total time Apple Messages for Business tasks (conversations) took to resolve. It starts from the moment the first message is received and ends when the conversation is closed. |
| abc.tasks.created.count | The number of Apple Messages for Business tasks (conversations) that were created. |
| abc.tasks.first-response.duration | The length of time that conversations received via the Apple Messages for Business channel waited before getting the first response from an operator. |
| abc.tasks.not-completed.count | The number of not completed Apple Messages for Business tasks (conversations). These are tasks that were not closed yet. |
| abc.tasks.offered.count | The number of all Apple Messages for Business tasks (conversations) that were offered to others by an operator. |
| abc.tasks.unassigned.count | The number of all Apple Messages for Business tasks (conversations) that are not assigned to a specific operator. |
| abc.tasks.work.duration | The total time operators spent working on Apple Messages for Business tasks (conversations). It starts from the time the operator is first assigned the task, and ends when the task is closed. |
Statistical Sources - Apple Messages for Business
Learn about the different statistical sources for the Apple Messages for Business channel
Super Administrator
Zuzana Perecz
Updated at March 28th, 2023