Statistical Sources - Messenger

Information about all the statistical sources related to the Messenger channel.

Zuzana Perecz

Updated at March 28th, 2023

Name of the source
Description
messenger.messages.incoming.count The count of all incoming messages via Messenger - all individual messages received via the channel. 
messenger.messages.outgoing.count The count of all outgoing messages via Messenger - all individual messages sent via the channel. 
messenger.task.queued.time The length of time that messages received via the Messenger channel spent waiting in the queue. 
messenger.tasks.completed.count The number of Messenger tasks (conversations) that were completed.
messenger.tasks.completed.duration The total time Messenger tasks (conversations) took to resolve. It starts from the moment the first message is received and ends when the conversation is closed.
messenger.tasks.created.count The number of Messenger tasks (conversations) that were created.
messenger.tasks.first-response.duration The length of time that conversations received via the Messenger channel waited before getting the first response from an operator. 
messenger.tasks.not-completed.count The number of not completed Messenger tasks (conversations). These are tasks that were not closed yet.
messenger.tasks.offered.count The number of all Messenger tasks (conversations) that were offered to others by an operator. 
messenger.tasks.unassigned.count The number of all Messenger tasks (conversations) that are not assigned to a specific operator.
messenger.tasks.work.duration The total time operators spent working on Messenger tasks (conversations). It starts from the time the operator is first assigned the task, and ends when the task is closed. 

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