Name of the source
|
Description
|
messenger.messages.incoming.count |
The count of all incoming messages via Messenger - all individual messages received via the channel. |
messenger.messages.outgoing.count |
The count of all outgoing messages via Messenger - all individual messages sent via the channel. |
messenger.task.queued.time |
The length of time that messages received via the Messenger channel spent waiting in the queue. |
messenger.tasks.completed.count |
The number of Messenger tasks (conversations) that were completed. |
messenger.tasks.completed.duration |
The total time Messenger tasks (conversations) took to resolve. It starts from the moment the first message is received and ends when the conversation is closed. |
messenger.tasks.created.count |
The number of Messenger tasks (conversations) that were created. |
messenger.tasks.first-response.duration |
The length of time that conversations received via the Messenger channel waited before getting the first response from an operator. |
messenger.tasks.not-completed.count |
The number of not completed Messenger tasks (conversations). These are tasks that were not closed yet. |
messenger.tasks.offered.count |
The number of all Messenger tasks (conversations) that were offered to others by an operator. |
messenger.tasks.unassigned.count |
The number of all Messenger tasks (conversations) that are not assigned to a specific operator. |
messenger.tasks.work.duration |
The total time operators spent working on Messenger tasks (conversations). It starts from the time the operator is first assigned the task, and ends when the task is closed. |