|
Name of the source |
Description |
| missed-call.task.closed.called-back.completed.time | The total duration it took for missed calls to be resolved by calling the caller back. Includes only missed calls that were not overdue. |
| missed-call.task.closed.called-back.count | The total number of missed calls that were resolved by calling the caller back. Includes only missed calls that were not overdue. |
| missed-call.task.closed.called-back.overdue.completed.time | The total duration it took for missed calls to be resolved by calling the caller back. Includes only missed calls that were overdue. |
| missed-call.task.closed.called-back.overdue.count |
The total number of missed calls that were resolved by calling the caller back. Includes only missed calls that were overdue. |
| missed-call.task.closed.called-in.completed.time |
The total duration it took for missed calls to be resolved by the caller calling back again and successfully connecting. Includes only missed calls that were not overdue. |
| missed-call.task.closed.called-in.count |
The total number of missed calls that were resolved by the caller calling back again and successfully connecting. Includes only missed calls that were not overdue. |
| missed-call.task.closed.called-in.overdue.completed.time |
The total duration it took for missed calls to be resolved by the caller calling back again and successfully connecting. Includes only missed calls that were overdue. |
| missed-call.task.closed.called-in.overdue.count |
The total number of missed calls that were resolved by the caller calling back again and successfully connecting. Includes only missed calls that were overdue. |
| missed-call.task.closed.completed.time | The total duration it took for missed calls to be resolved. |
| missed-call.task.closed.count | The total number of resolved missed calls. |
| missed-call.task.closed.manually.completed.time | The total duration it took for missed calls to be resolved by closing the tasks manually. Includes only missed calls that were not overdue. |
| missed-call.task.closed.manually.count | The total number of missed calls that were resolved by closing the task manually. Includes only missed calls that were not overdue. |
| missed-call.task.closed.manually.overdue.completed.time | The total duration it took for missed calls to be resolved by closing the tasks manually. Includes only missed calls that were overdue. |
| missed-call.task.closed.manually.overdue.completed.count | The total number of missed calls that were resolved by closing the task manually. Includes only missed calls that were overdue. |
| missed-call.task.count | The total number of missed calls that were created. |
Statistical Sources - Missed Calls
Learn about the different statistical sources for Missed Calls
Super Administrator
Zuzana Perecz
Updated at March 28th, 2023