|
Name of the source |
Description |
| tasks.completed.count | The total number of completed tasks. |
| tasks.completed.duration | The total duration it took for tasks to be completed. Starts when the task is created and ends when the task is closed. |
| tasks.completed.duration.less.than.1.hour | The number of tasks for whom the total duration was less than one hour. Start when the task is created and ends when the task is closed. |
| tasks.completed.duration.less.than.24.hour |
The number of tasks for whom the total duration was less than 24 hours. Starts when the task is created and ends when the task is closed. |
| tasks.completed.duration.less.than.4.hour |
The number of tasks for whom the total duration was less than 4 hours. Starts when the task is created and ends when the task is closed. |
| tasks.completed.duration.less.than.48.hour |
The number of tasks for whom the total duration was less than 48 hours. Starts when the task is created and ends when the task is closed. |
| tasks.completed.duration.less.than.8.hour |
The number of tasks for whom the total duration was less than 8 hours. Starts when the task is created and ends when the task is closed. |
| tasks.not-completed.count | The total number of tasks that were not completed. |
| tasks.offered.count | The total number of tasks that were offered to others by agents. |
| tasks.overdue.count | The total number of tasks that are overdue (past their due date). |
| tasks.unassigned.count | The total number of unassigned tasks (not assigned to any agent). |
| tasks.work.duration | The total time it took for agents to work on the tasks. Starts when the task is assigned to an agent and ends when the task is closed. |
Statistical Sources - Tasks
Learn about the different statistical sources for Tasks
Super Administrator
Zuzana Perecz
Updated at March 28th, 2023