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Call management

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    • Managing Calendars for your Voice Applications

      To start managing your voice application calendar, open the editing view of your voice application by navigating to the “Settings”...

      January 24th, 2024 1352 views 0 likes

    • Real-time Call Listening

      As a team leader or administrator, you can listen to your colleagues' phone calls in real-time.  To start listening to...

      March 20th, 2023 1215 views 0 likes

    • Setting Up a Play Profile

        To create a new Play profile, navigate to the Settings Tab and select the Play tab on the left-hand...

      April 14th, 2024 975 views 0 likes

    • Monitor Trunk and Provider statuses

      Monitoring provider and trunk statuses allows you to spot connectivity problems and keep communication running smoothly. Use this guide to...

      September 30th, 2025 240 views 0 likes

    • Use call-through

      Call-through lets you answer and place Spinoco calls on your mobile device using your regular GSM network instead of an...

      May 20th, 2026 16 views 0 likes

    • Set up call-through for a team member

      Call-through can be activated on an individual basis, so you can enable it only for the team members who need...

      May 20th, 2026 19 views 0 likes

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