A button in the task header that takes ownership of an unassigned task and adds it to your task list. Only appears when the task has no current assignee.

A settings panel where you can configure your ringtone for calls, messages, and notifications, and enable headset call control.

A type of call transfer where you send the caller directly to another team member or queue without speaking to the recipient first.

A grouping used to associate tasks with a specific outreach or project. Tasks can be filtered by campaign in the Tasks panel.

A task automatically created when a customer starts a chat conversation with your team through a connected channel.

A tab inside a task where team members can communicate internally about the task. Comments are not visible to the customer.

A customer or external person linked to a task. Contact details are stored in Spinoco and can be associated with tasks for tracking and communication.

A saved task filter that loads automatically every time you open the Tasks panel. You can set any saved filter as your default.

A task filter option that lets you sort tasks by whether they are incoming (from a customer) or outgoing (initiated by your team).

The date and time by which a task should be completed. Visible in the task header. For closed tasks, reflects when the task was expected to be resolved.

A task automatically created when a customer sends an email to a connected mailbox. The email and all replies are managed within the task.

A task action that creates a new task linked to the current one. Use it to break a task into smaller steps or track a required follow-on action.

A task subscription that notifies you of updates to a task you are not assigned to. You can toggle following on or off from the task header.

A customizable label applied to a task to categorize, track, or report on work. Multiple hashtags can be applied to one task.

A tab inside a task that shows a complete, chronological history of all activity on the task, including assignments, status changes, and skill updates.

A call that was not answered. Spinoco automatically creates a task for missed calls so your team can follow up.

A button in the task window that requests the next available task from Play without closing your current task.

A button in the task header that reassigns a task from its current assignee to another team member. Appears when the task is already assigned.

A feature that automatically assigns you the next highest-priority task as soon as you finish your current one. Configured using a Play profile.

A configuration that determines which tasks are included when Play assigns work to you. Set up by your administrator.

A named combination of task filter criteria that can be reloaded with a single click from the Tasks panel search bar.

A category or capability associated with a task, used to route work to the right team member. A task can have more than one skill.

An indicator of your current availability in Spinoco, such as Available, Busy, or Unavailable. Your status affects how calls and tasks are routed to you.

The core unit of work in Spinoco. Every customer interaction — call, email, chat, or manual request — is handled as a task.

The top section of every task, showing key information such as task name, type, due date, creator, skills, customer, and action buttons.

The main panel in the Spinoco desktop app where your tasks are listed, searched, and filtered.

The action of sending an active call to another team member or queue.

See also: Warm transfer, Blind transfer

A type of call transfer where you speak with the receiving team member before connecting the caller, so you can introduce them or provide context.