If you have not completed section 5, please go back and do so before continuing.
Start collecting customer satisfaction data as early as possible. The sooner feedback is running, the sooner you have data to act on.
Read this first. It explains how the Feedback module works and how all the pieces connect before you start building anything.
Build the survey your customers will receive after an interaction. This is the core of the feedback setup, everything else depends on having a form in place.
Rules control when feedback is automatically triggered and sent. This step requires careful setup, incorrect rules can result in feedback being sent too often, too rarely, or not at all.
Once feedback is running, this is how you view and analyze the results. Set this up early so you're ready to review data as soon as responses start coming in.
Lets you view tasks that have feedback attached, so you can quickly identify interactions that received poor scores and investigate what went wrong.