If you have not completed section 6, please go back and do so before continuing.
Audience: Workspace administrators
Goal: Fully operational workspace with calling, channels, and reporting live
7
Understand your statistics
Take time to understand how Spinoco reporting works before you start building dashboards or drawing conclusions from data.
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Statistical sources
This is the essential orientation article for reporting in Spinoco. It explains what data is available, where it comes from, and how it's structured. Read this before building any reports or dashboards.
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Statistical sources — calls
A detailed look at the data available for voice interactions. Since calls are the most common channel for most teams, this is the best place to start when setting up reporting.
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Statistical sources — team members
Covers the data available for monitoring individual team member activity, availability, and performance. Use this to keep an eye on how your team is working day to day.
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