Wingman automatically analyzes your conversations and surfaces its results directly. 

Use this guide to learn where to view and interact with Wingman results in your conversations. 

Note: Populated results depend on the type of agent run and whether you're looking at a call, a chat, or an email.

Wingman result types

Wingman produces several types of results as it analyzes your conversations. Which results appear depends on both the agent that was run and the task type — calls, chats, or emails. The sections below describe each result type and general information about what it contains. For more information on each of the agent types and what it produces, see our Overview of the Wingman agents guide.

Calls

To view Wingman agent results on a call: 

1. Go to Communication. 
2. Select the applicable call task. 
3. Wingman results populate both above and below the recorded call information depending on the type of agent assigned to the call. 

Chats

To view Wingman agent results on a chat: 

1. Go to Communication. 
2. Select the applicable chat task.
3. Wingman results populate below the conversation thread.

Emails

To view Wingman agent results on an email: 

1. Go to Communication. 
2. Select the applicable email task.
3. Wingman results populate above the email thread.