When emails arrive in shared inboxes like support, sales, or customer service, Spinoco automatically creates tasks so every message gets a timely reply. This keeps everything organized and ensures no emails are missed.

Email tasks are especially useful for teams that need to track responses and collaborate on messages.

Tip: If you’re new to tasks, check out the Overview of task management guide to learn the basics.

Use this guide to learn how to manage email tasks.

1. Go to Tasks.
• If necessary, tap the filter icon to select the desired filter.

2. Open the email task.
3. Review the task details. In the Information view, you see key details:
• Task name
• Assignee
• Due Date
• Customer
• Skills
• Description
4. (Optional) To collaborate with your team, tap Add comment, enter your message, and tap Send.

Note: Comments are internal and never visible to the customer. You’ll get a notification if someone replies.

5. To view the email, tap the Communication tab.
6. Tap the email thread. Here you can Reply, Reply All, or Forward the message.
7. Enter your reply.
8. (Optional) Tap the Attach icon to add a file or media to the message. Browse your device and select the file you want to attach.

9. Once your email is complete, tap the Send icon.
10. When the task is done, tap Mark complete.

11. Create a follow-up task (if needed).
1. If there’s a suggested action, tap Follow up, to create a new task.
2. If no suggested actions appear, but you still need to follow up, click the more options icon > Create follow up, and proceed to create a task manually.