The communication screen is the first thing you see when you open Spinoco — and it's where all your work happens. Use this guide to learn how to navigate the main sections of the interface.

Note: The available features on your desktop interface are dependent on your license type.

Top Navigation Bar

The top navigation bar gives you access to the main areas of Spinoco. Click any tab to switch between them:

• Communication — Your main working screen for managing tasks and contacts.
• Team — View and manage your team members.
• Dashboard — See an overview of activity and performance.
• Statistics — Access detailed performance data.
• Report — Generate and view reports.
• Settings — Configure your Spinoco account and preferences.
• Workspace — Manage your workspace.

Spinoco Icon

The Spinoco icon in the top-left corner of the screen opens a menu with the following options:

• Turn on full screen — Expand Spinoco to fill your entire screen.
• Settings — Access your account and application settings.
• About The App — View version and application information.
• Sign out — Log out of your Spinoco account.
• Quit — Close the Spinoco application.

Status Button

Next to the Spinoco icon, you’ll see your status button displaying your profile picture, name, current status (for example, “Ready”), and an activity timer. Select this button to change your status. 

Note: Statuses are an important concept in Spinoco — learn more about how they work in the Statuses guide.

Left-Hand Panel

The left-hand panel is used for internal communication with your colleagues. It has three tabs:

• Direct messages — Start one-on-one conversations with team members.
• Device calls — Call your team's hardware phones.
• Group chat — Start group conversations with multiple team members.

Task Area

Every interaction with a customer in Spinoco is managed as a task. Tasks can come in through any channel — phone, email, chat, or SMS — and are automatically assigned to you based on your skills. Use hashtags to categorize your work and capture data about your team's activity.

You are automatically assigned tasks based on your skills. Click any task to open it and view the full conversation in the task detail panel.

Tip: Use hashtags in the task area to manage your workload and generate meaningful data about your team’s activity.

Right-Hand Panel

The right-hand panel is a shared address book for communicating with anyone outside your team — customers, suppliers, and other external contacts. Contacts are listed alphabetically and can be searched using the Search bar at the top of the panel. Click any contact to open their communication card, where you can initiate contact, view notes, and review communication history. Use the Filter button at the bottom of the panel to narrow down your contact list.