Your status tells Spinoco and your team members whether you are available to receive tasks. Use this guide to learn how to manage your status on the desktop application.
- Locate the status button at the top of the screen. It displays your name, current status, and an activity timer, and is visible no matter where you are in Spinoco.
- Click the status button and select the status you want from the list.
Available statuses:
Note: Statuses are fully configurable by your team. You may have additional statuses available. Check with your team leader or administrator for guidance on which statuses to use.
- Green (ready) — You are actively working and available to receive calls, chats, emails, and other assignments.
- Orange (busy) — You are on a break and temporarily unavailable to receive new calls, chats, or emails.
- Red (time limit exceeded) — Your break has exceeded the time limit set by your administrator. Change to a working status to continue receiving tasks.
- Offline — You are fully signed out and will not receive any notifications or tasks. Use this status for weekends, holidays, or when you are completely away.
(Optional) Select a specific green status to control the type of work you receive. For example:
- Email only — Receive email tasks only, without incoming calls.
- Outgoing only — Place outgoing calls without receiving incoming ones.
Tip: To check a team member’s status, look at the left-hand panel on the communication screen. Team members are listed by availability — Available, Busy, and Unavailable.
For instructions on managing your status in the Spinoco mobile application, see the Manage your status — Mobile guide.