Spinoco brings your calls, emails, chat messages, and tasks into one place. Use this guide to learn how Spinoco works and how it differs from a standard phone system.
What Is Spinoco?
Spinoco is a cloud-based communication platform built for customer-facing teams — support, sales, and service coordinators — who manage interactions across multiple channels. Instead of switching between a phone system, email client, and task tracker, your team handles everything from a single interface.
Key Capabilities
Calls
You can make and receive phone calls directly from the Spinoco desktop app. From the same screen, you can:
- Put a call on hold
- Transfer to a colleague
- Access call recordings
Incoming emails become tasks in Spinoco. You can read, reply to, and resolve email conversations from the same interface you use for calls and chat.
Chat and Messaging
You can communicate with customers via live chat, WhatsApp, Facebook Messenger, and other channels. You can also message colleagues internally.
Tasks
Every customer interaction — whether it's a call, email, or chat — becomes a task you can assign, comment on, and track to resolution.
How Spinoco Differs From a Standard Phone System
A standard phone system handles calls. Spinoco handles calls, emails, chat, and tasks — and keeps a complete record of every customer interaction in one place. When a customer calls you, Spinoco shows their full interaction history before you answer. You can see:
- Past calls
- Email conversations
- Chat history
- Notes your colleagues have left
You're never starting from scratch.