Authorize WhatsApp Business by adding a new number

Jason Cantell

Updated at May 19th, 2026

Internal Content

Use this guide to learn how to authorize your WhatsApp Business integration as an administrator by adding a new number.

  1. Click Settings.
  2. Select the mobile icon.
  3. Click the plus icon.


  4. Choose WhatsApp.
  5. Click Create to set up a WhatsApp Gateway.
  6. Sign in to your Facebook profile.
  7. Note:You must sign in with an account that has permission to manage your company’s WhatsApp Business account.

  8. Review the permissions you’ll share and click Get Started.


  9. Select the desired Business portfolio to connect and click Next.
  10. Choose a WhatsApp Business account and Create or select a WhatsApp Business profile.
  11. Check whether you’d like to Instruct Meta to automatically identify order and lead events.
  12. Click Next.


  13. Create a WhatsApp business profile by completing the following information.
    1. Enter a WhatsApp Business account name. This name is only shown and used internally.
    2. Set your WhatsApp business display name. Your display name is customer-facing and must match your business name.
    3. Select the Category that best describes your business. The chosen category is customer-facing.
    4. If desired, click Show more options to add an optional Business description and Website.
  14. Click Next.


  15. Select Add a new number.
  16. Enter the Phone number and Choose how you would like to verify your number by selecting either Text message or Phone call.
  17. Note: If you are using a landline, you must select Phone call.

  18. Click Next.


  19. Enter your Verification code.
  20. Click Next.


  21. Review the requested access and click Confirm.
  22. Click Finish.


  23. Enter an applicable Label and click Save.


 

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