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To call one of your colleagues within Spinoco, click their name in the list of available colleagues on the left-hand...
April 7th, 2022 1255 views 0 likes
To place a call to an external contact (i.e., a client or any other contact who isn't within your Spinoco...
April 7th, 2022 1347 views 0 likes
1) Start by pressing the hold button - the customer on the other side will listen to nice music while...
April 7th, 2022 906 views 0 likes
1) During an active call, click on the transfer button. 2) In the displayed text area, start typing the name...
April 7th, 2022 897 views 0 likes
Sometimes, you need to quickly dial a phone number that you have not dialed previously and is not yet saved...
April 12th, 2022 1257 views 0 likes
Put a call on hold to pause the conversation without disconnecting. This lets you step away or consult with someone...
August 13th, 2025 216 views 0 likes
With everything in one place, managing your calls is simple, whether you're reaching out to customers, checking in with a...
August 13th, 2025 204 views 0 likes
Need to check in with a team member or get a quick answer? This guide reviews the simple steps to...
August 13th, 2025 248 views 0 likes
Need to send a call to a team member? You can do a warm transfer—where you check in with them...
August 13th, 2025 231 views 0 likes
Incoming calls appear based on your device’s standard interface when supported. iOS users see the native iOS call interface, while...
August 13th, 2025 156 views 0 likes
Call recordings and transcriptions help you keep track of important conversations, whether you're following up with a customer, confirming details,...
August 13th, 2025 143 views 0 likes
Handling calls through the desktop app is simple and streamlined—whether you’re answering a call, making a call, or following up....
September 29th, 2025 51 views 0 likes