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Call Transfer Without Consultation
1) During an active call, click on the transfer button. 2) In the displayed text area, start typing the name or phone number of the contact or user to whom you want to transfer the call. Select the given contact and the correct phone number in case they have several. Afterwards, press the "Transfer" button. The phone number or contact to which you ...
0 min reading timeWarm Call Transfer
1) Start by pressing the hold button - the customer on the other side will listen to nice music while you start working on the warm transfer. 2) In the list of colleagues on the left-hand side or in the address book, select the contact to whom you want to transfer the call. 3) Place a call to the new contact by hitting the green button with a pho...
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